Front Desk Lead Application

The Hot Room | Heated Pilates + Sculpt Studio

Location: River Vale, NJ
Position: Part-Time Front Desk Lead
Schedule: Flexible; primarily mornings evenings/weekends with additional hours as the studio grows

About The Hot Room

The Hot Room is a growing heated Pilates + sculpt studio focused on creating an energetic, welcoming, community-driven experience for every member who walks through our doors.

We’re looking for a Front Desk Lead who is organized, outgoing, dependable, and genuinely loves creating connections with people. This person will be a key part of our studio team and will help oversee the front desk while making sure the studio experience is exceptional from the moment a member walks in until they leave.

About the Role

The Front Desk Lead will oversee the day-to-day front desk experience and help manage our front desk team. This person will work closely with the studio owners and instructors to keep the studio organized, clean, welcoming, and running smoothly.

You’ll be responsible for both member experience and front desk operations, with the opportunity for the role to grow as our membership, class schedule, and team continue to expand.

Responsibilities

Member Experience

  • Welcome members and create a warm, upbeat studio environment

  • Check members into classes and assist with front desk needs

  • Build genuine relationships with members and get to know our community

  • Help answer member questions and resolve basic concerns

  • Celebrate member milestones and accomplishments

  • Track membership milestones and ensure members are recognized and celebrated

  • Take photos/videos of milestone celebrations and help create fun member moments

  • Assist with member communication and messaging through our studio systems

  • Help encourage member retention and engagement

Membership Growth & Conversions

  • Follow up with new clients and leads

  • Help convert first-time and drop-in clients into memberships

  • Educate members and prospective members on membership options

  • Identify opportunities to improve member retention and engagement

  • Help create a strong sense of community that keeps members coming back

Front Desk Leadership

  • Oversee and support our other front desk team member(s)

  • Help create and maintain the front desk schedule

  • Communicate scheduling needs, coverage, and changes with the team

  • Ensure front desk responsibilities are completed during each shift

  • Help train and onboard new front desk team members as we grow

  • Serve as a point person between the front desk team, instructors, and studio owners

Studio Operations

  • Make sure the studio is clean, organized, and ready between classes

  • Assist instructors with cleaning and resetting the studio between classes

  • Help maintain the overall appearance and organization of the studio

  • Monitor inventory and supplies and communicate when items need to be reordered

  • Help keep front desk, retail, bathrooms, and studio spaces neat and stocked

  • Identify operational issues and communicate them to the studio owners

  • Help ensure classes start and end smoothly and the studio is prepared for the next class

We’re Looking For Someone Who Is:

  • Friendly, energetic, and naturally welcoming

  • Highly organized and dependable

  • Comfortable taking initiative without needing to be asked

  • A strong communicator

  • Detail-oriented and able to multitask

  • Comfortable interacting with members and potential clients

  • Motivated by creating a great customer experience

  • Comfortable working independently while also being part of a team

  • Interested in fitness, wellness, Pilates, or the boutique fitness industry

  • Comfortable using scheduling, messaging, and membership software

  • Willing to jump in wherever needed — whether that means checking in a member, taking a milestone photo, restocking supplies, or helping clean the studio between classes

This Role Is a Great Fit If You…

Love people, love fitness, notice the little details, and take pride in creating an amazing experience.

We’re looking for someone who sees something that needs to be done and just does it — someone who can be trusted to take ownership of the front desk and help make The Hot Room feel like a community, not just a place to take a class.

Growth Opportunity

This is a growing studio, and we want this position to grow with us. As our membership base, class schedule, and team expand, there will be opportunities for additional hours and increased responsibility within the studio.

Compensation: $20-30/hour based on experience
Hours: Part-time to start, with potential for additional hours as the studio grows

Perks: Free studio membership 

To Apply:
Please fill out the below and include a brief message telling us why you would be a great fit for The Hot Room and what makes you passionate about creating an amazing member experience as well as any experience you may have.